IF YOU WOULD LIKE TO RETURN AN ITEM, PLEASE MAKE SURE TO:
In general:
- return your item in the original packaging
- submit your return within 30 days
- please only return the wrong/faulty item, if our customer care team asks you to
For sportswear:
- treat the sportswear with care when trying it on,
- wear underwear when trying them on
- not remove any labels or tags
DIRTY/WORN CLOTHING OR PIECES MISSING TAGS/LABELS WILL NOT BE REFUNDED!
For Buy one, get one items:
The free items within this promotion cannot be solely returned for a refund or be exchanged.
Refunds are only available if the paid and free items are returned together.
Promotional Free Gifts
If your order included a free gift as part of a promotional offer (e.g. “Free gift when you spend £X”), and you return item(s) that bring your order total below the qualifying spend:
- The free gift must be returned along with your item(s).
- If the free gift is not returned, we reserve the right to deduct the value of the gift from your refund.
We’ll always clearly state the promotional requirements
during the returns process. If you have any questions about returns and promotional gifts, please contact our team. We’re happy to help.
Please
contact our customer care team, if you should have any issues with your purchased products.
HOW DO I RETURN AN ITEM?
Having to return something can be annoying — we know. Therefore, we have tried to make this process as easy as possible for you.
Simply go to womensbest.com/Returns and get your prepaid shipping label.
To avoid any delays with your return, follow these easy steps:
- Register the return in our returns portal
- Print out your shipping label and attach it to the parcel
- Print out the packing slip and add it inside the parcel
- Drop the parcel off at an eligible drop-off location, or schedule a pickup for your package with the carrier (only available in certain countries)
- Once the label is scanned by FedEx, the customs documents will get transferred automatically to FedEx customs.
Please ensure that there are no other tracking labels attached to your package, as this may cause confusion and delays in processing your return.
Refund
Once your return is delivered to our warehouse, please allow 5-7 business days for it to be processed and a further 4-6 business days for your refund to be issued.
For more info, read our returns policy.
Return Options:
When you register a return on our return portal, you’ll have the option to receive either a refund or a gift card for your returned item(s).
If you choose a refund, the return full shipping costs will be deducted from the refund amount.
If you choose a gift card, there will be a reduced cost for the return shipping.
Please note, that return fees are determined by our shipping partners and may vary based on your location. Please see our breakdown below for further information.
Everything you need to know before ordering on jjactivewear.md: how we deliver, how you pay, how you return and what warranty you have. The seller is JJ Activewear S.R.L.. These terms do not limit the rights the law gives you.
1. Delivery areas and times
We deliver in Chișinău, its suburbs and across the Republic of Moldova, with our own couriers and via Nova Post (courier or pick-up point).
Chișinău: same-day or next-working-day delivery, depending on order time and courier availability. Suburbs and districts: usually 2–5 working days from order confirmation.
The time runs from order confirmation (and payment, if you pay online). If an item is out of stock we tell you before dispatch and you can wait, swap the item or cancel with a full refund.
You can also collect your order from the store: str. Mihai Eminescu 39A, Chișinău. Choose "Store pick-up" at checkout when available.
2. Delivery cost
Chișinău and suburbs: 40–100 MDL depending on zone and speed. Districts: 60–150 MDL. The exact cost is shown at checkout before you confirm the order and appears on the invoice.
Free-delivery promotions apply under the conditions published on the site during that period.
3. Payment methods
You can pay online by card (processed securely by our partner bank; card details never reach us), by bank transfer, in cash or by card on delivery, and with a JJ Activewear gift voucher.
All prices are shown in MDL and include VAT. A fiscal receipt / invoice accompanies the order.
4. Right of withdrawal (14 days)
Under Law no. 8/2016 on consumer rights when concluding contracts, you may withdraw from an online order, without giving a reason, within 14 calendar days from the day you received the goods.
To do so, tell us within that period by a clear statement (e-mail support@jjactivewear.md, phone 060994415 or from your account: "Orders" → "Return product"). We confirm receipt and explain how to send the goods back.
Send the goods back within 14 days of informing us. You bear the return cost, except when the product is defective or we delivered something other than what you ordered.
We refund the full amount paid, including standard delivery, within 14 days of being informed of your withdrawal, using the same payment method. We may withhold the refund until we receive the goods or proof that you sent them.
Goods must be unworn, unwashed, without signs of use, with original tags and packaging. You may try the product on as you would in a store. If it was used beyond trying on, we may reduce the refund by the loss in value.
Exception: for hygiene reasons, underwear, swimwear and sealed products cannot be returned once unsealed, unless defective.
5. Size or model exchange
If the size does not fit, you can request an exchange within the same 14 days, under the same conditions as a return. We ship the new item after receiving the returned one; any price difference is paid or refunded.
Exchanges can also be made in store at str. Mihai Eminescu 39A, Chișinău, with the receipt or order number.
6. Defective goods and legal warranty
All products carry the legal conformity warranty under Law no. 105/2003 on consumer protection: 2 years from delivery for defects that existed at the time of delivery.
If you received a defective, damaged or wrong item, write to support@jjactivewear.md with the order number and photos. Depending on the case and your choice, you get a repair, a replacement or a refund. We cover the transport costs.
The warranty does not cover normal wear, washing or care contrary to the label instructions, or damage caused by improper use.
7. Cancelling an order
You can cancel an order before dispatch from your account or by writing to support@jjactivewear.md. If you already paid, we refund within 14 days. After dispatch the right of withdrawal above applies.
8. Complaints
Send any complaint to support@jjactivewear.md or 060994415; we answer within 14 days. The store keeps a Complaints register, available on request.
If you are not satisfied with our answer, you may contact the Agency for Consumer Protection and Market Surveillance (consumator.gov.md, consumer line 022 741 464) or the courts.